About Us
Soul & Smoke is an online retail store operating in the United Kingdom.
For any enquiries, contact us at:
Email: soulandsmoke@yahoo.com
By Using Our Website
By accessing or purchasing from our website, you agree to these Terms & Conditions. If you do not agree, please do not use our services.
Products & Descriptions
We aim to ensure all product descriptions and images are accurate. However, slight variations may occur. All products are subject to availability.
Pricing & Payment
All prices are listed in GBP (£) and include VAT (where applicable). We reserve the right to change prices at any time. Payment must be completed at checkout.
Orders & Acceptance
When you place an order, you will receive an email confirmation. This does not mean your order is accepted. We reserve the right to cancel or refuse orders for any reason.
Shipping & Delivery
We aim to dispatch orders within 2-3 working days. Delivery times are estimates and may vary.
We are not responsible for delays caused by couriers or customs.
Your Right to Cancel (Consumer Contracts Regulations 2013)
Under UK law, you have the right to cancel your order within 14 days of receiving your goods for a full refund.
To exercise this right:
- Notify us within 14 days of delivery
- Return the item within 14 days of notifying us
Items must be unused and in original packaging.
Returns & Refunds
Refunds will be processed within 14 days of receiving returned goods.
We reserve the right to deduct for any loss in value if items show signs of use.
Faulty or Misdescribed Goods (Consumer Rights Act 2015)
If your item is faulty, damaged, or not as described, you are entitled to:
- A full refund within 30 days, or
- A repair or replacement after that period
We will cover return shipping costs for faulty items.
Age Restrictions
You must be at least 18 years old to purchase certain products (if applicable). By purchasing, you confirm you meet legal age requirements.
Intellectual Property
All content on this website is owned by Soul & Smoke and may not be used without permission.
Liability
We are not liable for indirect or consequential losses. Nothing in these terms excludes your statutory rights under UK law.
Privacy
We process personal data in accordance with UK GDPR. Please see our Privacy Policy.
Governing Law
These terms are governed by the laws of England and Wales.
Changes to Terms
We may update these Terms at any time. Continued use of the website means you accept any changes.
Last updated: 19/03/2026